Job Overview:
We are seeking a creative and strategic Social Media Manager to join our team and lead our online presence across various social media platforms. The ideal candidate will have a deep understanding of social media trends, excellent communication skills, and a passion for combat sports and athletic lifestyle brands. The Social Media Manager will be responsible for developing and implementing comprehensive social media strategies to increase brand awareness, engage our audience, and drive sales.

Key Responsibilities:

1. Develop and execute social media strategies to grow SILVERBVCK's presence and reach on platforms including Instagram, Facebook, Twitter, TikTok, and others as relevant.
2. Create and curate compelling and on-brand content, including images, videos, graphics, and copy, to engage our audience and drive traffic to our website.
3. Manage and maintain the social media content calendar, ensuring consistent posting and alignment with marketing campaigns, product launches, and other initiatives.
4. Monitor social media channels for trends, news, and conversations relevant to our brand, and proactively engage with our audience to build relationships and foster community.
5. Implement social media advertising campaigns to promote products, events, and initiatives, optimizing targeting, budget allocation, and creative assets for maximum ROI.
6. Analyze social media performance metrics and KPIs, and use insights to inform strategy and make data-driven decisions for continuous improvement.
7. Stay up-to-date with industry trends, best practices, and platform updates, and proactively recommend new ideas and opportunities for innovation.

Qualifications:

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience as a Social Media Manager or similar role, preferably within the sports apparel or lifestyle industry.
• Deep understanding of social media platforms, algorithms, and best practices.
• Strong creative skills with the ability to produce engaging visual and written content.
• Excellent communication and interpersonal skills, with the ability to interact effectively with followers and collaborate cross-functionally.
• Analytical mindset with proficiency in social media analytics tools and data interpretation.
• Passion for combat sports and athletic lifestyle brands, with a genuine interest in engaging with and understanding our target audience.

Benefits:

• Competitive salary and performance-based bonuses.
• Flexible remote work environment.
• Opportunity for professional growth and advancement within a fast-growing company.
• Discounts on SILVERBVCK products.
• Dynamic and inclusive company culture with passionate team members.

How to Apply:
If you're a social media-savvy individual with a passion for combat sports and a track record of driving results, we want to hear from you! Please submit your resume, along with a cover letter highlighting your relevant experience and why you're interested in joining the SILVERBVCK team, to jobs@silverbvck.com. We look forward to reviewing your application!

Job Overview:
We are seeking a dedicated and customer-focused Customer Service Agent to join our team and provide best-in-class support to our valued customers. The ideal candidate will be empathetic, solution-oriented, and passionate about combat sports and athletic lifestyle brands. The Customer Service Agent will be responsible for addressing inquiries, resolving issues, and delivering personalized assistance across various channels to ensure a positive customer experience.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via email, phone, chat, and social media, providing accurate information and assistance with orders, products, and policies.
2. Resolve customer issues and concerns effectively and efficiently, demonstrating empathy, active listening, and problem-solving skills to achieve satisfactory outcomes.
3. Process customer orders, returns, exchanges, and refunds in accordance with company policies and procedures, ensuring accuracy and timely resolution.
4. Collaborate with internal teams, including Logistics, Marketing, and Product Development, to address customer feedback, escalate issues as needed, and advocate for continuous improvement.
5. Maintain a comprehensive understanding of SILVERBVCK's product offerings, promotions, and policies to provide accurate and up-to-date information to customers.
6. Proactively identify opportunities to enhance the customer experience and streamline processes, and contribute ideas for improving products, services, and operations.
7. Document customer interactions and feedback in the CRM system, capturing relevant details and insights to inform decision-making and support ongoing customer engagement efforts.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in e-commerce, retail, or consumer goods industries.
• Strong communication skills, both verbal and written, with a friendly and professional demeanor.
• Excellent problem-solving abilities with a focus on finding solutions and achieving customer satisfaction.
• Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Passion for combat sports and athletic lifestyle brands, with a genuine interest in providing exceptional service to our community.

Benefits:

• Competitive salary and opportunities for performance-based incentives.
• Flexible remote work environment with the option for occasional in-person meetings or events.
• Comprehensive training and ongoing support to help you succeed in your role.
• Discounts on SILVERBVCK products and access to exclusive company events.
• Opportunity for career growth and advancement within a dynamic and inclusive company culture.

How to Apply:
If you're a customer service-oriented individual with a passion for combat sports and a commitment to delivering outstanding experiences, we want to hear from you! Please submit your resume, along with a cover letter outlining your relevant experience and why you're interested in joining the SILVERBVCK team, to jobs@silverbvck.com. We look forward to reviewing your application and welcoming you to our team!